Limited Warranty

Sean Woolsey Studio takes pride in each and every product that we create. We LOVE OUR WORK, and believe that if THE PIECES are treated properly, that they will last for years. Please read our Care and Maintenance Guide here.

This limited warranty extends only to the original purchaser.

Please note that any warranty services or questions must be accompanied by the order/invoice number from the transaction through which the warranted product was purchased. The order/invoice number serves as your warranty number and must be retained. Sean Woolsey Studio will offer no warranty service without this number.

Sean Woolsey Studio warrants this product and its parts against defects in workmanship for 6 MONTHS from the original ship date. During this period, Sean Woolsey Studio will repair or replace defective parts without charge to you, AT OUR DISCRETION.

 

Shipping fees incurred from returns for under-warranty service in the first 30-days will be paid by Sean Woolsey Studio. All shipping fees both to and from Sean Woolsey Studio following this 30-day period must be paid by the customer. 

All original parts (parts installed by Sean Woolsey Studio at the original system build) replaced by Sean Woolsey Studio become the property of Sean Woolsey Studio. Any after-market additions or modifications will not be warranted. The product owner is responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.

 

Sean Woolsey Studio makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to these products other than as set forth below. 

 

Sean Woolsey Studio is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the products. Under no circumstances shall Sean Woolsey Studio be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the products.

The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

 

Warranty Conditions

The above Limited Warranty is subject to the following conditions:

This warranty extends only to products distributed and/or sold by Sean Woolsey Studio. This warranty covers only normal use of the products. Sean Woolsey Studio shall not be liable under this warranty if any damage or defect results from (1) misuse, abuse, neglect, improper shipping or installation; (2) disasters such as fire, flood, or earthquake; or (3) service or alteration by anyone other than an authorized Sean Woolsey Studio representative; (4) damages incurred through irresponsible use.

You must retain your invoice/order information or other proof of purchase to receive warranty service.

No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.

 

Return of Non-Defective Products

A non-defective product may be returned to Sean Woolsey Studio within 30 days of the date the buyer receives the order for a refund of the original purchase price with the following amendments/fees:

  • Receipt of damaged goods: If your order arrives broken, partially broken, or in any way where you are not satisfied, you must contact us within 3 days of the arrival date fo the order in order to receive a full refund, minus original shipping charges. 

  • Sean Woolsey Studio will refund neither the original shipping and crating cost nor the shipping and crating fees incurred from the products return. If the original purchase was made under a “Free Shipping” promotion, then a standard $50 fee will be deducted from any return in counter to that offer.

  • No refund will be granted for products which have been altered in any way which jeopardized Sean Woolsey Studio’s ability to resell the product. Sean Woolsey Studio maintains full discretion in decisions regarding a products ability or inability for return.

  • All non-defective returns are subject to a 10% restocking fee, which percentage will be deducted from your refund. Refunds will be sent back to the original buyer within 10 days of us receiving the return.

  • Quantity purchases of five systems or more are not eligible for return.

  • To return a defective product, please contact our Customer Service Department for product return instructions.

 

Procedures for Obtaining Warranty Service

If repairs are required, services are rendered by Sean Woolsey Studio only, OR BY SOMEONE THAT SEAN WOOLSEY STUDIO CONFIRMS TO SERVICE THE ITEM. Any shipping costs after 30 days (starting the date the buyer receives the order) on any item returned for repair is the customers’ responsibility. All returned parts must have a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted.

Should you have any problems with your product, please follow these procedures to obtain the service:

  • 1. If the product must be repaired, please follow the instructions given by Sean Woolsey Studio’s support staff to ship your product.

  • 2. Pack the product in a well-protected crate, as outlined in the Return Shipping Instructions. Sean Woolsey Studio will not be responsible for shipping damage/loss of any product outside the original 30-day Sean Woolsey Studio-paid service period. Ship the product with a copy of your bill of sale or other proof of purchase, your name, address, phone number, and description of the problem(s) to:

Sean Woolsey Studio
770 West 17th St. Suite 1
Costa Mesa CA 92627

  • 3. Upon receiving the product, Sean Woolsey Studio will repair or replace your product (at Sean Woolsey Studio’s discretion) and will ship it back to you within 2 weeks (dependent on parts availability).

  • 4. Cross-exchange (Parts only): You will need to provide a valid credit card number as a deposit guarantee. Once approval has been obtained on your credit card, the part(s) will be shipped via UPS. You will need to ship defective part(s) back to Sean Woolsey Studio within 15 days to avoid charges to your credit card. If such charges are incurred, the shipped part(s) will be billed at the then current price.

  • 5. Sean Woolsey Studio will pay for shipping to and from the customer only within the first thirty days following the original product ship date. Following this 30-day period, all shipping fees, both for under warranty and post warranty repairs, are the sole responsibility of the customer. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.

 

Post Warranty Repair

For post warranty repair, the procedure is the same as outlined above. However, you are responsible for shipping charges both ways, current labor ($105 per hour if not under warranty), and the current price of part(s) used in repair.

 

Warranty Exclusions

Sean Woolsey Studio accepts no liability for problems caused by after-market hardware modifications or additions. Sean Woolsey Studio is not responsible for giving any technical support concerning the installation or integration of any hardware or component the customer did not pay Sean Woolsey Studio to install. Sean Woolsey Studio is not responsible for any loss of work (“down time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse. Sean Woolsey Studio has the option of voiding the warranty if any one other than Sean Woolsey Studio staff attempts to service the product. Sean Woolsey Studio will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), or problems arising out of hardware or additional devices added to complement any product bought from Sean Woolsey Studio. Under no circumstances will Sean Woolsey Studio be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. Sean Woolsey Studio will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. Sean Woolsey Studio makes every effort to make sure all information on our website is correct.

Any updates, amendments or changes to this warranty can happen at anytime, and can be found here.